Exchange & Return

At SweetHouseReborns, customer satisfaction is always our top priority.

Our dedicated quality control and quality assurance team will inspect your item prior to dispatch. The quality of our products is guaranteed. If you are not satisfied with the item you received, we can easily arrange an exchange or refund for you. We are here to help! If you have any issues with your order, please feel free to submit a ticket!

Customers can contact us within 14 days after receiving the item. If you are not 100% satisfied with the doll you received and unused, we will gladly take it back for a full refund – no conditions, no exceptions.

If the return is caused by the consumer, the consumer is responsible for shipping costs. The specific cost should depend on the courier company you choose.

If, due to us, the goods received are damaged or incorrect, the consumer is not responsible for the shipping costs.

But please note that return shipping is borne by the buyer.

Change of Address
After you place an order, if you find anything wrong with your address, please email us ASAP your order number and the correct address. If possible, we will correct your address for you. If we have shipped out your package, you can try to contact the courier to request a change.

Exchange and Return

Products returned to our warehouse can be expected to be processed in around 72 hours, and you will receive a confirmation email. After you get this email, we will return the funds in about 7-10 business days.
Our Exchange and Return Policy is not applied to the following situations:
1) The product is damaged since the customer do not use or maintain the doll correctly;
2) The customer does not want the doll anymore due to personal preference, taste, uncertain character, etc.

If you need help, please contact one of our doll experts to answer your questions and our experts will get back to you within 48 hours.

Contact Email: [email protected]